Questions about your pet's health

Frequently Asked Questions

Quick Answers About Visiting Day Hollow Animal Hospital

Whether you’re preparing for your first visit or have questions about safety, payment, or your pet’s care, we’re here to help. Below you’ll find answers to a few of the most common questions we receive from clients.

Prioritizing You and Your Pet

Have Questions? We’re Happy to Help.

We know your pet is family—and we want you to feel informed and supported. If you have any additional questions about your visit, wellness recommendations, or how to prepare for care, we’re just a phone call away.

Do I need an appointment?

Yes, we see patients by appointment only. This helps ensure that your pet receives the time, attention, and calm environment they deserve. For urgent concerns during business hours, same-day appointments may be available—just give us a call ahead at (607) 687-1750 so we can prepare.

What forms of payment do you accept?

We accept the following forms of payment:

  1. Cash
  2. Major credit and debit cards (Visa, Mastercard, Discover, American Express)
  3. CareCredit
  4. Scratchpay

Please note: We do not accept checks.

Payment is due at the time services are rendered. If you’d like to apply for CareCredit in advance, you can do so online or during your visit.

What is zoonotic disease?

Zoonotic diseases are illnesses that can be transmitted between animals and people. Some are passed directly from pets to humans, while others are shared through environmental exposure (e.g., ticks or mosquitoes).

Zoonotic Diseases Passed from Pets to People:

  • Rabies – Spread through saliva (usually from bites); always fatal once symptoms begin. Rabies vaccination is legally required for all cats and dogs in NY, even indoor pets.
  • Intestinal Parasites – Roundworms and hookworms can spread to people, especially children. Routine fecal testing and monthly deworming are key.
  • Toxoplasmosis – Found in cat feces; can pose serious risks to unborn babies if a pregnant person becomes infected.
  • Leptospirosis – Spread through wildlife urine in water or wet environments; can infect both dogs and humans.

We carry Feliway and other home care products to reduce parasite risks and offer vaccinations for leptospirosis.

Tick-Borne Diseases (Shared Between Pets & Humans, but Not Passed Directly):

  • Lyme Disease – Spread via deer tick bites; common in our region.
  • Anaplasma – Tick-borne; can cause fever, joint pain, and digestive issues.
  • Ehrlichiosis – Also spread by ticks; may lead to bleeding disorders or immune complications.
  • Rocky Mountain Spotted Fever – Serious if untreated; symptoms include fever, depression, and appetite loss.

These diseases cannot be transmitted directly from your pet to you, but if your dog brings ticks into the home, you are at risk. Keeping your pet on year-round tick prevention helps protect the whole household.

For more on zoonotic diseases, visit: